This issue of The eManager calls for the creation of a culture of management and leadership at all levels, provides examples of progress to this end in several countries for the short term, and proposes a longer-term approach to professionalize leadership, management, and governance in the health sector. Professionalizing includes recognizing the value of health managers, establishing clear career paths, and providing the preparation that these personnel tell us they need.
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This self-paced course is one hour in length and will provide you with a practical process to improve your coaching skills. The course introduces OALFA – which stands for Observe, Ask, Listen, give Feedback, and Agree – a technique for coaching individuals to improve effectiveness.
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This issue of The Manager discusses the role of local resources in strengthening health services. It will help health managers at the local level to identify types of local resources that may be available to them, decide on strategies for mobilizing these resources, and assess the value of such resources to their organization or program.
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This issue of The Manager will help managers at all levels understand the principles of the local-level performance assessment and improvement. It also presents the concept of essential public health functions as a useful policy framework for decentralizing service management, while maintaining and improving the coverage and quality of services.
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The publication outlines the essential elements of managing supplies at the district and subdistrict levels and in nongovernmental organizations (NGOs), provides practical guidance in assessing and improving the supply system at that level, and offers a range of other technical and managerial resources and references that will enable you to improve your management skills and study the areas that interest you further. Each section also provides overviews, guidelines, and checklists that will help you and your team identify and resolve major problems. (This publication is Chapter 8 of Health Systems in Action: An eHandbook for Leaders and Managers.)
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This publication is a practical guide that you, the manager of a health program or of health services, can use to understand and organize essential practices that will improve the monitoring and evaluation (M&E) of health services. It explains the role and function of an effective health information system (HIS). It describes monitoring and evaluation as key program management functions, explains the difference between the two, and offers considerations for making each function more useful to you for learning and action. It also shows how good leadership and management practices are relevant to M&E. (This publication is Chapter 9 of Health Systems in Action: An eHandbook for Leaders and Managers.)
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This publication shows that effective human resource management (HRM) is important in any public- or private-sector organization and essential when public health crises collide with workforce shortages. We present here the three pillars that together form the HRM capacity of an organization—policies, systems, and management and leadership practices—and describe how they can help you to attain your organization’s HRM goals.
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This publication explores the ways in which the health service delivery system interfaces with and builds on the management systems discussed in the earlier chapters of this handbook. You will see how improving the management and leadership of the health service delivery system improves access to and quality of services. You will observe the importance of strong systems in fostering a positive relationship between clients and providers at service delivery sites— “points of care”—at all levels of the health system, leading to desired health outcomes.
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In this publication, we examine aspects of financial management and related office operations systems. Financial management is concerned with accounting and budgeting, along with the related reporting and analysis that allow managers, donors, and oversight bodies to know about revenue obtained or generated, assets owned, and expenses incurred, and to compare that information to previous years or desired results.
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Managers Who Lead empowers health managers at all levels of an organization to lead teams to face challenges and achieve results. It answers questions such…
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